This webinar will teach attorneys how to provide safe, efficient, and sensitive customer service during a crisis, focusing on practice areas with clients who are already in high-stress situations (the presenter manages a disability law practice). The webinar will begin by covering the nuts and bolts of taking a law firm digital amidst a crisis, including specific tools for routing phone calls to cell phones, text messaging clients, DocuSigning forms, social media postings, mass emails, digital marketing, and more. It will also review changes in court systems providing for telephonic hearings and virtual conferences, how to prepare your clients and advocate zealously in a virtual setting, and best practices for counseling clients who may be facing delays due to an overloaded system.

This program will benefit all practitioners with clients in high needs areas, but will feature some specific scenarios for disability attorneys.

Learning Objectives:
1. Identify best practices for compassionate customer service
2. Counsel clients and advocate zealously in a remote setting
3. Maintain efficiency while working remotely
4. Understand data tracking, lead conversions, and organizing cases by status

Produced on April 1, 2020.